Refund policy

Thank you for shopping at PETSTORE MALL. We want you and your pet to be happy with every order. This Refund & Return Policy explains your options if something isn't right.

RETURN WINDOW
You may request a return or exchange within 30 days of the delivery date. To be eligible, items must be unused, in their original packaging, and in the same condition you received them, with proof of purchase (order number or receipt).

HOW TO START A RETURN
Email us at support@petstoremall.com with your order number and the reason for the return. We will confirm eligibility and provide return instructions. Please do not send items back before receiving confirmation from us, as items shipped to us without prior authorization may not be accepted.

DAMAGED, DEFECTIVE, OR INCORRECT ITEMS
If your item arrives damaged, defective, or is not what you ordered, contact us within 7 days of delivery with photos of the item and packaging. We will offer a free replacement or a full refund, and we will cover the cost of return shipping in these cases.

NON-RETURNABLE ITEMS
For hygiene and safety reasons, the following items cannot be returned unless defective: opened pet food or treats, used grooming tools, and items marked as final sale at checkout.

REFUNDS
Once we receive and inspect your return, we will notify you of the approval or rejection of your refund. Approved refunds are issued to your original payment method within 5-10 business days. Shipping charges are non-refundable unless the return is due to our error (damaged, defective, or incorrect item).

EXCHANGES
If you would like to exchange an item for a different size, color, or product, please contact us to arrange this after your return is approved.

ORDER CANCELLATIONS
Because many orders begin processing quickly, we can only guarantee cancellation if you contact us at support@petstoremall.com within 12 hours of placing your order.

Your cart is empty

Refund policy

Stay inspired